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Terms & Conditions

Booking a Diagnostic assessment: 

In order to book the assessment your personal information and the information contained within the booking pack will be saved securely by the assessor. 

 

Payment details: 

Payment details will be emailed on Invoice to the client and payment will confirm booking. 

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Tutoring sessions:  £40 per hour and are payable in advance in blocks of five lessons (£200), with travel costs applicable for clients at a distance. Tutoring slots are only secured once payment is received. 

 

EHCP Parent Support Meeting:  Payment is due in full at time of booking and is non-refundable.  The meeting date and time may be rearranged to a mutually convenient time. 

 

Post-assessment School Meeting:  Payment is due in full at time of booking and is non-refundable.  The meeting date and time may be rearranged to a mutually convenient time. 

 

Access Arrangements:  Payment is due at time of booking.  Form 8 will be supplied to the parent or school within 72 hours of the assessment.

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Terms and Conditions of Payment and Cancellation: 

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Payment for services is structured to secure appointments and confirm bookings. For a full diagnostic assessment, a non-refundable deposit of £150.00 is required at the time of booking; the appointment will not be confirmed without this payment. The remaining balance of £300 is due seven days prior to the scheduled assessment, with an invoice sent via email for this purpose.  

Privacy Policy

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Wiltshire SEN Assessment for Learning Ltd  

Customer Privacy Notice 

This privacy notice tells you what to expect us to do with your personal information. 

  • Contact details 

  • What information we collect, use, and why 

  • Lawful bases and data protection rights 

  • Where we get personal information from 

  • How long we keep information 

  • Who we share information with 

  • How to complain 

Contact details 

 

Email 

wiltshiresen@outlook.com 

What information we collect, use, and why 

We collect or use the following information for student education and welfare: 

  • Names and contact details for students/children 

  • Names and contact details for carers 

  • Gender 

  • Pronoun preferences 

  • Date of birth 

  • Dietary requirements (including vegetarian, vegan, gluten free and halal requirements) 

  • Payment details and financial information including transactions 

  • Special Educational Needs and Disabilities (SEND) or additional support information (includes reasonable adjustments and special educational needs and disabilities) 

  • Welfare information (includes family and home life circumstances and history) 

  • Photographs 

  • Attendance and reason for absence data 

  • Exam results and qualifications 

  • Progress reports 

  • Information relating to compliments and complaints 

  • Exclusion, suspension and behavioural information 

We also collect or use the following information for student education and welfare: 

  • Health information 

We collect or use the following personal information for dealing with queries, complaints or claims: 

  • Names and contact details 

  • Address 

  • Payment details 

  • Purchase or service history 

  • Financial transaction information 

  • Information relating to health and safety (including incident investigation details and reports and accident book records) 

  • Special Educational Needs and Disabilities (SEND) or additional support information (includes reasonable adjustments and special educational needs and disabilities) 

  • Attendance and reason for absence data 

We also collect the following information for dealing with queries, complaints or claims: 

  • Health information 

Lawful bases and data protection rights 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. 

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website: 

  • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here. 

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here. 

If you make a request, we must respond to you without undue delay and in any event within one month. 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. 

Our lawful bases for the collection and use of your data 

Our lawful bases for collecting or using personal information for student education and welfare are: 

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

  • Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

  • Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. 

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: 

  • To complete a diagnostic dyslexia assessment or tutoring 

  • Vital interests - collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability. 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are: 

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

  • Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

  • Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. 

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: 

  • Information collected for diagnostic dyslexia assessment and tutoring 

Where we get personal information from 

  • Directly from you 

  • Parents or carers 

  • Local authorities or local councils 

  • Other education establishments 

  • Professional consultants 

  • Schools and Local Authority 

How long we keep information 

2 Years from first contact.  Diagnostic assessment forms are destroyed once diagnostic assessment report has been issued to parent/carer/child. 

Who we share information with 

Others we share personal information with 

  • Parents and carers 

  • Local authorities 

  • Social services 

  • Specialist teachers such as peripatetic workers or speech and language therapists 

  • School governing bodies (such as Board of governors or Parent/teacher associations (PTA)) 

  • Examination boards and bodies 

  • Professional advisors 

  • Relevant regulatory authorities 

  • Publicly on our website, social media or other marketing and information media 

  • Professional consultants 

How to complain 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

The ICO’s address:            

Information Commissioner’s Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF 

Helpline number: 0303 123 1113 

Website: https://www.ico.org.uk/make-a-complaint 

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